All Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse. We currently ship online orders only to locations inside the United States. If you are interested in purchasing product outside of the US, please visit one of our following online stores or visit your local dealer. We cannot ship orders when placed by a freight forwarding company.
American Kargo makes every effort to design effective packaging to protect its products for shipment to its customers. Our products are carefully inspected prior to shipment from our facility to make sure they are perfectly made and packaged correctly. However, packages are sometimes mishandled or are loaded and unloaded many times before final delivery to you, the end user.
If you receive your items and suspect a problem, immediately notify the delivery company. If you are present when the shipment arrives, make sure to note any packaging damage observed and write it on the delivery receipt before the driver leaves. This will simplify the resolution of any problems that you may notice when your new products are unpacked later.
The responsibility for delivering your purchases in good condition falls upon the dealer or delivery company and all claims for damaged products must be made through them. Repairs or replacements for items damaged in transit are not American Kargo’s responsibility and must be charged to the party responsible for the damage. UPS, DHL and other delivery companies have websites that allow you to contact them for more information.