Warranty

American Kargo provides lifetime warranty coverage for its luggage and accessory products to the items’ original retail purchaser. the lifetime limited warranty covers defects in materials, design or workmanship.

WHAT IS COVERED

American Kargo will repair or replace, at their option, items that are defective. If an item is repaired, the parts and labor are covered. Ground shipping charges within the United States to send repaired or replaced products to the purchaser are covered. Repair or replacement as provided in this warranty is your exclusive remedy.

WHAT IS NOT COVERED

American Kargo does not warrant any product which is damaged from abuse, lack of maintenance or is not used for its intended purpose. Damage caused by improper use or improper installation is not a defect; therefore repair or replacement of a damaged product will not be covered under this warranty. Normal wear and tear, or aging caused by environmental exposure, is also excluded. This Lifetime Limited Warranty does not cover or apply to any loss or damage to a vehicle, property or other items which may have been caused by the defective product and does not apply to personal injury, repair or other incidental costs caused by a defective product. Shipping charges required to send a defective product to American Kargo are not covered. Sales outside of the United States and any other expenses are not covered. Consequential damages, incidental damages, or incidental expenses, including damage to property are not covered. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

WARRANTY COVERAGE

The purchaser is required to obtain advance return authorization and for shipping the affected item to American Kargo for warranty repair or replacement. At the option of American Kargo your returned product will be repaired to our current design standard or replaced at our cost with either identical product or our most equivalent current product and returned with transportation charges prepaid via regular ground-level shipping to any location in the continental US. This is the only express warranty given with respect to your product. All other express warranties, guarantees (except written “Satisfaction Guarantee”), or statements regarding the product are hereby deemed null and void and of ne effect.

DISCLAIMER OF OTHER WARRANTIES

Any implied warranty, whether for merchantability, fitness for a particular purpose, or otherwise, on this product is limited to the original retail purchaser, except to the extent prohibited by applicable law. Some states do not allow limitations on an implied warranty, so the preceding limitations may not apply to you.

IMPLIED WARRANTIES

Any implied warranties, including the implied warranties of merchantablity and fitness for a partcular purpose, are limited to the orginal retail purchaser only. Some states do not allow limitations on the length and terms of an implied warranty so the above limitations may not apply to you. To the extent any provision of this warranty is prohibited by federal, state, or municipal law and cannot be preempted, it shall not be applicable. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

HOW TO OBTAIN WARRANTY SERVICE

Review the warranty section at www.americankargo.com or call (310) 761-8151 during normal business hours (9:00 AM to 4:30 PM PST M-F) with a description of your concern so you can obtain warranty return authorization. This Return Authorization (RA) is mandatory for administration of warranty. After obtaining a RA number, return the affected product, shipping prepaid, to the American Kargo service center at 17801 S. Susana, Rancho Dominguez, CA, 90221. Write your RA number next to the shipping label on the outside of the box. Inside the box you must include your name, return address, description of problem, phone number and a copy retail purchase receipt (sales slip). Shipment via UPS is strongly recommended and product should be properly packaged in the original carton. Damage caused by return shipment is the responsibility of the sender. Returns without the RA number plainly marked on the shipping box will be refused. COD returns will be refused. Refused products will cause you additional charges and delays.  Products must be received before the warranty is started.

This warranty has other provisions and conditions, so please review the coverage and return authorization information at www.americankargo.com for additional information.

 

#AMERICANKARGO on Social